Delivery information
Delivery options, charges and estimated dates are shown before you pay. This page explains the service assumptions behind those checkout choices.
1. Where we deliver
Mintkey currently delivers to [list UK regions/countries] and these EU destinations: [list countries]. We do not currently deliver to [excluded regions, islands or PO boxes].
2. Delivery options
| Service | Estimated time | Price | Availability |
|---|---|---|---|
| UK standard | [x–y working days] | £[x] / free over £50 | [eligible postcodes] |
| UK express | [x–y working days] | £[x] | [eligible postcodes and order cut-off] |
| EU tracked | [x–y working days] | £[x] or calculated at checkout | [eligible countries] |
Estimates are not guarantees unless we expressly say otherwise. Orders placed after [cut-off time and time zone], on weekends or public holidays may be processed on the next working day. We will provide tracking when the order is dispatched, where the service supports tracking.
3. Delivery and risk
We aim to dispatch within [x] working days. Unless another period is agreed, goods will be delivered without undue delay and within the period required by applicable consumer law. Risk passes to you when you, or someone you nominate, takes physical possession of the goods. If a parcel is delayed, lost or damaged, contact support@mintkey.co.uk so we can investigate with the carrier.
4. Taxes, duties and customs
For UK orders, prices and VAT treatment are [insert verified VAT position]. For EU orders, the delivery checkout will state whether prices are delivered-duty-paid or whether the customer may owe import VAT, duties or carrier handling charges. Our EU shipping model is [DDP/DAP — confirm per destination]. We will not describe a charge as included unless it is actually included in the amount shown before payment.
5. Address changes and failed delivery
Check your address before placing an order. Contact us immediately at support@mintkey.co.uk if it is incorrect; we cannot guarantee that an address can be changed after dispatch. If delivery fails because an address was incomplete or nobody accepted the parcel, any re-delivery or return charge will be handled according to [verified carrier policy] and applicable law.
6. Contact
For a delivery question, provide your order number and delivery postcode. We aim to reply within [x] working days.
Last updated: 17 September 2026 · Version 0.2